Return & Refund Policy

Applicable Country: United Kingdom (GB)

Engine Trust operates as a marketplace connecting buyers with verified engine suppliers across the UK. All return and refund requests are subject to the individual terms and conditions of the actual engine supplier.

1. Return Conditions

Returns are only accepted and processed for new engines in cases where the engine supplier has explicitly agreed to a refund or replacement under their own return policy. In such cases, Engine Trust will assist in facilitating the process.

To qualify for any return consideration:

  • The engine must not have been installed or used and must be in its original, unopened packaging, unused, and in brand new condition.
  • The engine must be in its original condition, with all included accessories and documentation.
  • The supplier must confirm that the item is eligible for return or replacement.
  • The return request must be made within 7-14 calendar days of the purchase date.
  • A restocking fee of 25% of the total invoice amount will be deducted from the refund.
  • If the return is approved by the supplier, the remaining balance will be refunded within 25 working days from the date of agreement.

Exchanges may be offered at the supplier’s discretion in cases of incorrect or defective items, subject to availability. Exchange requests must follow the same approval and inspection process as returns.

Returns of used or installed engines are not accepted. In rare cases, slightly used engines may be considered for return or exchange, but only with explicit written approval from the supplier. Any unauthorised return of a used engine will be rejected. only defective engines during transit.

Please note:

  • Returns due to change of mind are not accepted unless explicitly agreed upon by the supplier.
  • All return requests are subject to supplier review and approval.

3. Return Process

If a return is approved by the supplier:

  1. Await supplier approval and return instructions.
  2. Ensure the engine is packaged securely and returned to the address provided.

Important:

  • Customers are responsible for all return shipping costs.
  • A 25% return restocking fee, calculated from the total invoice, will be deducted from any approved refund.

All approved returns must be completed using a secure, trackable delivery method such as courier or recorded mail. In-person drop-offs may be accepted only by prior arrangement with the supplier. In-store returns are also available at the suppliers location instead of at Engine trust store location as Engine Trust operates solely as an online marketplace.

4. Refunds

Refunds, where applicable, are processed only after the engine has been received, inspected, and approved by the original supplier. Refunds are issued to the original payment method within 25 business days after confirmation.

5. Final Notes

Due to the nature of engine sales and variations in engine codes, customers are strongly advised to double-check all specifications and consult with the supplier before placing an order.

By placing an order through Engine Trust, you acknowledge and accept that all sales are final unless explicitly covered under the supplier’s approved return policy.

This policy is in accordance with our Terms & Conditions and is designed to ensure fairness and clarity in the purchasing process.

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